We all know that frontline people are crucial in creating customer experiences. What many leaders don't appreciate is the impact and influence that they have on the degree that their customers trust their organisations.
Click here to listen to this weeks audio article.
If you would rather read a transcript of the audio article then you can read it here. 3 ways leaders lose customers trust
If you would like to learn more about our antidotes to the three failures that I discuss in this week’s article then email me here to set up a call.