Narrative Pathways 3 – Service -v- Experience

ARTICLES AND INSIGHTS

23rd October, 2018

In this third of three videos I outline the critical factors that help to make culture change stick in any organisation. I also set out the key distinctions between service and experience. They aren't the same thing.

If you haven’t watched the first two Narrative Pathways videos you can watch them here and here.

To understand how aligned your strategy, culture and brand are, email me at richard@twentyoneleadership.com

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