Narrative Pathways 3 – Service -v- Experience


23rd October, 2018

In this third of three videos I outline the critical factors that help to make culture change stick in any organisation. I also set out the key distinctions between service and experience. They aren't the same thing.

If you haven’t watched the first two Narrative Pathways videos you can watch them here and here.

To understand how aligned your strategy, culture and brand are, email me at


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Culture Change

One of the biggest dilemmas your are likely to face in your leadership career comes when your faced with the disruptive – and often destructive – behaviour of a brilliant jerk. Do you fuel their ego? Do you hold onto them for as long as they produce outstanding results, hoping that the rest of the team accept that their knowledge and experience make the pain worthwhile? Or do you create the opportunity for them to leave your team as soon as possible?

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A talent management culture, who owns it?


What is talent management culture? HR Professor and prominent talent thought leader, Dave Ulrich, has some great thought leadership on the question. ÔÇťOrganisations require the ability of talented individuals to work collectively to deliver value. […]

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