ARTICLES AND INSIGHTS

A space for all our latest thoughts and materials on leadership.

ARTICLES AND INSIGHTS

A space for all our latest thoughts and materials on leadership.

Three ways that a brilliant jerk will ruin your team

One of the biggest dilemmas your are likely to face in your leadership career comes when your faced with the disruptive – and often destructive – behaviour of a brilliant jerk. Do you fuel their ego? Do you hold onto them for as long as they produce outstanding results, hoping that the rest of the team accept that their knowledge and experience make the pain worthwhile? Or do you create the opportunity for them to leave your team as soon as possible?

Three ways that a brilliant jerk will ruin your teamMORE

A talent management culture, who owns it?

I often get asked about my definition of what ‘Talent Management’ actually means. For me, the question is far more fundamental than that. We can all read the wording around a...

A talent management culture, who owns it?MORE

Radical Candour

Despite having served in British Army for ten years, I’m deeply uncomfortable with conflict. My drive to maintain harmony in all aspects of life is so strong that I’ll readily make personal sacrifices in the interest of avoiding any form of conflict.

Radical CandourMORE

The Discipline Every High Performer Knows

From an early age I was an observer of people. In particular of high performers. I held a belief that if someone was really great at something, they would have tips or secrets...

The Discipline Every High Performer KnowsMORE

Why The Long Break?

3 ways that leaders lose their customers’ trust

We all know that frontline ​people are crucial in creating ​customer experiences. What many leaders don't appreciate is the impact and influence that they have on the degree...

3 ways that leaders lose their customers’ trustMORE

How to Influence your boss by ‘Coaching Up’

Have you ever considered the power of influencing your boss by ‘coaching up’? Coaching your boss may not be as dangerous as it sounds and can give you some amazing results....

How to Influence your boss by ‘Coaching Up’MORE

Narrative Pathways 3 – Service -v- Experience

In this third of three videos I outline the critical factors that help to make culture change stick in any organisation. I also set out the key distinctions between service and...

Narrative Pathways 3 – Service -v- ExperienceMORE

Building a high performing team is like a marriage

Creating and leading a high-performing team is like getting married.

Building a high performing team is like a marriageMORE

World Values Day 2018

World Values Day 2018 is Thursday 18th October. At their best, our personal values are the route to personal fulfilment and authentic leadership. Our organisational values can be...

World Values Day 2018MORE

Narrative Pathways 2 – How strategy, culture and brand interact

This is the second of my videos that outline the vital link between strategy, culture and brand. This video focuses on the ideal elements of a cultural narrative and how it...

Narrative Pathways 2 – How strategy, culture and brand interactMORE

Narrative Pathways 1 – The definitions

This is the first of three videos that I have created to help clients and potential clients to understand clearly how strategy, culture and brand must interact to deliver optimum...

Narrative Pathways 1 – The definitionsMORE

Customers at the heart = talent at the heart

I’ve recently had a discussion around the link to talent management and customer strategy with the CEO in charge of a business with over £12 billion annual revenue. It was an...

Customers at the heart = talent at the heartMORE

Why you need to say sorry – a lot more

I get to hear the frustrations of many leaders in my line of work. There’s a common theme.

Why you need to say sorry –  a lot moreMORE

The forgotten craft of a thank you

I received a message this week from a client I worked with two years ago. It was a note saying thank you. They had an important presentation coming up and used their learning from...

The forgotten craft of a thank youMORE

Four Ways That Your Executive Team Shapes Your Culture

There is no doubt that an Executive Team influences the culture of their organisation. It is their consistent actions that model the way for the rest of the business. If you are a...

Four Ways That Your Executive Team Shapes Your CultureMORE

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